Friends and Family Results June 2019
Extremely Likely   82   %	
Likely  7 %	
Neither likely nor unlikely 0  %	
Unlikely  2 %	
Extremely Unlikely 9 %	
Don’t know   %	
Patient Feedback  -Results are based on  responses 57 includes one handwritten one
47Extremely likely 	4 Likely	
0 Neither likely/ Unlikely	1 Extremely Unlikely	
5 Unlikely	0Don’t Know	

	

•	Treatment and care perfect	

•	I wanted an appointment with a doctor I got an appointment with a nurse to be told I need to see a doctor and was also asked what do I think is wrong and bearing in mind I'm a nurse what do you want from me today! When you feel unwell and down it doesn't help, I'm not a regular visitor to the doctor and I'm often put off going as it's hard to get an appointment! I'm now waiting till the 24th for an actual appointment and I'm completely disheartened by this and feel it is completely pointless	

•	Excellent care no need to change anything	

•	I would like occasional home visits as I struggle a lot to go out	

•	Nothing. Service provided meets all my medical needs	

•	Possibly easier to make an appointment!!	

•	All great as far as I am concerned thank you.	

•	Quite happy with my care & can't think what I'd improve
•	Have compassion for the patient instead of doing what you think is better for the surgery..... sometimes your idea of "better" just causes unnecessary stress, upset and anxiety! 
Or even better.... get your doctors to know your patients! If that's not possible because there's too many people per doctor, then get MORE DOCTORS!!!! I'm sick and tired of repeating myself every bloody fortnight! 
•	I could go on and on..... your practice absolutely drives me crazy at times!!! Oh, and it's not the whole staff.... literally just a specific few! If they're not useless they are abrupt, and if they're not abrupt then they are completely inconsiderate! Over two years in your practice and I have been getting monthly (plus now fortnightly) prescriptions and only ONE was done as requested!!! ONE!! It infuriates me! I didn't have any of this at my previous surgery! Not once!
•	No change necessary. All staff do an excellent job. Thanks
•	Make getting bloods and seeing a nurse more accessible
•	There is nothing I would have changed was very satisfied
•	Choice of who takes my blood, while I'm sure all staff are equally capable.... Being needle phobic that small choice would help.
•	I cant imagine how you would improve your Medical Centre, to me you set the gold standard for others to follow, kind regards James Craig	

The service at reception, the prescription line and the way appointments are allocated x