Friends and Family Results May 2019
Extremely Likely   77   %	
Likely  5  %	
Neither likely nor unlikely 2 %	
Unlikely  2 %	
Extremely Unlikely  14 %	
Don’t know   %	
Patient Feedback  -Results are based on  responses 44
34 Extremely likely 	2 Likely	
1 Neither likely/ Unlikely	1 Extremely Unlikely	
6 Unlikely	0Don’t Know	

•	Nothing, Dr Petrie was kind and compassionate as always	

•	Not have to book appointment 4 weeks in advance	

•	The phone system, it's terrible....	

•	No change necessary. All staff do an excellent job. Thanks .	

•	Nothing its fine	

•	The attitude of your call handlers. Which is absolutely vile, it's like they have been told to make people feel bad for calling. For a public service I expect the best 'customer service', not to be made to feel ashamed of my circumstances	

•	Nothing its the best doctor's by far	

•	I am very satisfied with my treatment, I really can't think of anything I would like to change at this stage, thanks.	

•	I think your care is amazing lovely and clean doctors surgery and the doctors, nurses and staff are all really lovely its just when I call up 1 second past 8 sometimes I cannot get an appointment with the doctor which can be frustrating at times but apart from that excellent service. I love Lisa clarke, Jeanette the nurse and of course doctor Cooke!	

•	Be able to have same day appointments.	

•	I cannot think of any improvements at this time. Recently I have been able to make appointments quite easily