Friends and Family Results April 2019
Extremely Likely   80   %	
Likely   8 %	
Neither likely nor unlikely8  %	
Unlikely 2  %	
Extremely Unlikely  2  %	
Don’t know   %	
Patient Feedback  -Results are based on  responses 48
38 Extremely likely 	4 Likely	
 4Neither likely/ Unlikely	1 Extremely Unlikely	
1 Unlikely	0Don’t Know	

•	On behalf of myself I have never been anything less than totally satisfied with the service I have received                                                                                                                                                                                                                                                                        	

•	Getting through on the phone for an appointment	

•	More availability for appointments outside of working hours. I work and find it really difficult to get an appointment. It's not convenient to have to wait 20 minutes on the phone whilst trying to get ready for work just to get an appointment or to be told there is none for 3 weeks	

•	Home visits	

•	I AM HAPPY WITH THE DRS AND NURSES I SEE AND HAPPY WITH THE APPOINTMENTS SYSTEM	

•	I would prefer early morning appointments rather than late afternoons	

•	Have more people to answer prescription queries.	

•	Better communication with consultants would make it easier to get follow up treatment at the doctors as the wait to see a consultant is sometimes bordering on the ridiculous	

•	Well every time I get an appointment I come in 10-5 minutes before hand, yet still I have to wait another 20 minutes until I can be seen to	

•	It would be wonderful if we could actually get to see a Doctor there is never an appointment to see one.	

•	There were no problems with my appointment today, it went smoothly. Thank you	

•	I wouldn't change anything I'm happy with the care the doctors have given me