Friends and Family Results DECEMBER 2018
Extremely Likely 89 %	
Likely 5 %	
Neither likely nor unlikely %  	
Unlikely  %	
Extremely Unlikely 3 % 	
Don’t know 3 %	
Patient Feedback –  37 Results are based on responses  2 PAPER responses
 Extremely likely 33	 Likely 2	
 Neither likely/ Unlikely 	  Extremely Unlikely 3	
 Unlikely 	Don’t Know   3	

	
•	Nothing at all actually	
•	Nothing everything was fine	
•	I cant imagine how you could improve on the service that you provide, it is a Gold standard for others to copy	
•	Need more people answering phones	
•	Not to have to listen to a recording that goes on forever before you actually get to speak to someone!	
•	I can't think of anything	
•	Keeping the medical review on time	
•	It's sometimes hard to get an appointment at a convenient time and would be good 
if more were available to book through the app.	
•	Can't think of anything we have had good service for many years	
•	Nothing to change, the reception and nurses/doctors are lovely	
•	Nothing to change	
•	Easier access to appointments for specific doctors.	
•	First class service was able to get a same day appointment which was very unexpected at this very busy time.	
•	I'm fine with the way things are	
•	Nothing very happy as things are	

	

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