Friends and Family Results NOV 2018
Extremely Likely 76 %	
Likely 8 %	
Neither likely nor unlikely 2 %  	
Unlikely  6%	
Extremely Unlikely  8% 	
Don’t know  %	
Patient Feedback –   49Results are based on responses  
 Extremely likely 37	 Likely 4	
 Neither likely/ Unlikely 1	  Extremely Unlikely 4	
 Unlikely 3	Don’t Know   	

•	Making on the day appointment is difficult. Over 50 dials before getting through on phone.
•	Just keep things the way they are.
•	Nothing staff are all great and very helpful. And good with my nervous daughter. Best doctors around
•	A shorter speil on the telephone system when you ring up.
•	I wouldn't change anything I'm really happy for what Dr Cooke Dr comber and Dr Thompson
 have done for me over The years
•	Easier to get an appointment too long waiting for an answer when phoning
•	In 17 months I have received my FULL prescription, AS REQUESTED, on time and without any
 issues only ONCE!! Now that speaks volumes! Every time I have to deal with Bewick surgery,
 no matter what the circumstances, something ALWAYS goes wrong!!
 Today, for example, I was told that the appointment was at twenty to eleven and 
when I arrived the check in computer said that I couldn't check in more than 60 minutes
 before my appointment time! It turned out that the time I was actually scheduled in was twenty to twelve!! 
So, as previously mentioned, no matter what the circumstances are, there's ALWAYS an issue.
 I am disabled and it's incredibly difficult to get ready and get to the surgery, so having to go home 
and do it all again is a living nightmare!! No one can understand what it's like to have to go through
 all of this so an issue that might seem insignificant to some is a great struggle for me and others. 
I could have sat in the waiting room for over an hour but with my condition and the solid seating available
 I would have been in excruciating pain before long. So I had to choose the lesser of two evils and that's not fair. 
Hopefully I've gone into enough detail for you to understand what it's like to be on this side of the counter?!
 I have had nothing but problems with the surgery and I'll never tell anyone to choose to go there. 
They'd be waiting for three weeks for an appointment anyway so it's pointless!
•	For me personally, bewick is the best doctor's I've had on 56 years, receptionist, admin,
 nurses & doctor's all wonderful, that my honest regards to this doctor's, very kind, caring, professional, 
great service, I can not fault or suggest a improvement, to me there non,
                       I would personally like to thank them for always being there

	

	

•		

	

	

	

	

•		

•		

•		

•		

•