Friends and Family Results OCT 2018
Extremely Likely 83 %	
Likely 8  %	
Neither likely nor unlikely 3 %  	
Unlikely  %	
Extremely Unlikely  6 % 	
Don’t know  %	
Patient Feedback – 87 Results are based on responses  
 Extremely likely 72	 Likely 7	
 Neither likely/ Unlikely 3	  Extremely Unlikely 6	
 Unlikely 	Don’t Know   	

	

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•	To be able to book on the day appointments online.	

•	Would change nothing as doctor was very thorough and I was pleased with the outcome thank you	

•	Nothing. My treatment by Lisa was AMAZING. She was ABSOLUTELY FANTASTIC.
•	 I could not have been treated better. I put the wrong number in previous text –
•	 I thought 5 was the highest. It should've been 1. My treatment by Lisa was EXCEPTIONAL and I'm very grateful.	

•	Cannot think of anything that needs changed	

•	No change needed. Excellent care so thankyou	

•	Nothing to change. Excellent service.	

•	Change the appointment system because if the reception decide there is no appointment and
 you just left in limbo or spend ages on the phone trying to get a appointment on the day. 
Just give an appointment when asked.	

•	Phone line other than that always good	

•	It would be better if we could see the doctor you would like you without having to wait 3 weeks	

•	Getting seen straight away than having to wait weeks to see a doctor.	

•	I'm afraid I have lost faith in our surgery all the suggestions that have been offered and
•	I don't see any change in fact it's worse so sorry but I do not want to offer any changes on this occasion	

•	The service was really good! Sometime it is a bit difficult to get an appointment	

•	Excellent treatment.	

•	Very happy with all aspects of my care	

•	The Receptionist was lovely and friendly and the Dr was nice. 
•	Only slight issue was the appointments were running a little bit late but that is to be expected.	

•	Being asked to ring at 8am for appointment and none available at 8.05	

	

	

	

	

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