Friends and Family Results AUGUST 2018
Extremely Likely 82 %	
Likely  10 %	
Neither likely nor unlikely 4  %  	
Unlikely 4  %	
Extremely Unlikely   % 	
Don’t know  %	
Patient Feedback 52 -Results are based on responses  (1 written responses)
 Extremely likely 43	 Likely 5	
 Neither likely/ Unlikely 2	  Extremely Unlikely 	
 Unlikely 2	Don’t Know   	

	
	
•	Nothing to change really helpful	

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•	Nothing to change. Excellent service.	

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•	Very difficult to answer as I am rarely at the Surgery	

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•	Try to make more appointments available online to reduce the waiting time Which at present is around three weeks.	

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•	Nothing very good service.	

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•	More phone lines to ring at 8am or even a number I. The que	

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•	To get an appointment quicker

	
	
•	Make more GP appointments available online.	

	
•	The receptionist that I spoke with was very sharp and a little rude.
•	 I think sometimes they need to have a little bit more compassion 
because at the end of the day they don't what the patient is going through until near the end of the conversation	

	
•	Nothing, Because I always get seen by great people always friendly and professional people. 
•	Just keep up the great service.	

	
•	Maybe more late night and Saturday appointments	

	
•	Nothing at all. All the staff are wonderful	

	
•	Have trained people who know how to do prescriptions when a new system comes in to force.	

	
•	To be able to get an answer on the prescriptions line sooner.	

	
•	Better continuity as I see a different doctor/nurse every time I visit
 which can be frustrating having to go over everything again.
 Each doctor also has a different opinion or r recommendation	

	
•	If Drs appointments are limited, it should be easier to speak to a qualified nurse for advice.