From January 2020 the prescription service telephone line will only be available between 09:00 – 11:00. The prescription clerk will still work between the hours of 9 -2pm Monday to Friday to process paper requests and requests online.
Please note Prescription requests/queries will not be dealt with on the Main Switchboard. If you have a query you can go through eConsult and we will respond within a 24 hour timeframe. Please go to eConsult on the home page.
We highly recommend patients to sign up for Patient online as you can order prescriptions anytime 24 hours a day. Please contact the surgery to register for this service. Please note you will still need to allow 48 working hours for the prescription to be processed. Any requests online after 2pm will not be looked until the following working day therefore the 48hour will apply from then.
Written requests can be put in the post as we have a letterbox available 24hours or in the reception prescription box.Exceptional Allowances will only be made available for some patients at the GP discretion.
Thank you for your co-operation.
To order online click on the link at the top of this page (registration required).
You can also organise a repeat prescription by telephoning 0191 2623036 option 2 (please see above) or you can leave your written request in the box in the waiting room. Alternatively you can post your request to us.
Please allow 2 working days before collecting your prescription - this does not include Saturdays and Sundays. We ask that you collect your prescriptions in the afternoon after 14:00.
If you would like your prescription sent to you, please provide a stamped addressed envelope.
We work closely with several local chemists, some of which deliver regular medication to our housebound patients. Please ask your normal chemist about this service.
If you need to request a Fitnote this can be done through "eConsult" on the home page. Please if you have a fit note to be renewed it can not be issued untl the day it is due to expiry after 5pm once requested.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Repeat Dispensing Service
Together with some local chemists, we offer a repeat dispensing service which is a new way of getting your medications without asking your doctors for a prescription each time.
This service is not available for everybody, so if you want more information - ask your local chemist.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.00
- 12-month prepayment certificate (PPC): £104.00
- 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.